Inside the Devall & Son memorial jewellery showroom in Nuneaton

How It Works

Every step, handled with care

Choosing memorial jewellery often comes with hesitation, worry, and questions you may not feel comfortable asking out loud. Our process is designed to remove every point of pressure, giving you confidence, privacy and reassurance from the moment you begin.

You are never rushed You are never left wondering You are supported throughout

A gentle, guided process built around clarity, trust and calm

From the first piece you hold to the moment your jewellery comes home, every stage has been thought through with one purpose: to make something deeply personal feel safe, dignified and steady.

A family viewing memorial jewellery with a Devall & Son consultant in the showroom

Step One

Choose your piece

A meaningful piece begins with taking a moment to look, feel and understand what speaks to you. If you visit our Nuneaton showroom, you will be welcomed into a calm, private space where you can:

  • See each piece up close and feel the weight and quality
  • Compare metals, shapes and styles side by side
  • Take as much time as you need, with no pressure
  • Ask any question without feeling awkward or rushed

Most people tell us they simply know when they hold the right piece. Something clicks and the decision becomes clear. Prefer to order online? You can message or call us at any point and we will guide you gently, just as we do in person. Your comfort matters more than the order.

See & try in our showroom
A Devall & Son consultant carefully handling memorial keepsakes for a family

Step Two

Provide ashes, hair or fingerprints

This is the stage that causes the most anxiety, and it is the one we make the easiest. You have two completely safe and reassuring options.

Option A — Bring ashes or hair to our showroom (the most chosen option)

Many families feel uncomfortable posting ashes, which is completely understandable. Bring a very small amount with you and we will log it securely, then fill your jewellery while you wait or complete it for collection later the same day. Total control, no postal risk, no separation anxiety. Nothing leaves your sight unless you choose it to.

Option B — Use our secure returns kit (if you cannot visit)

Your kit includes a discreet labelled container, tamper-proof sealing, prepaid tracked postage and simple step-by-step instructions. Your parcel is tracked at every stage, and as soon as it arrives with us we notify you.

On-site filling available
A jeweller handcrafting a sterling silver memorial ashes pendant at the workbench

Step Three

We craft your jewellery

Every piece is handcrafted by skilled jewellers. Throughout the process we treat ashes and hair with absolute dignity. We:

  • Handle each inclusion individually
  • Secure the ashes or hair inside a discreet sealed chamber
  • Permanently seal, then clean, polish and finish by hand
  • Complete a full quality check before it leaves us

Your loved one’s ashes are never mixed, never misplaced and never left unattended. They remain clearly labelled and safely positioned at every moment.

Handcrafted with dignity
A finished memorial pendant presented in a lined gift box with pouch, certificate and polishing cloth

Step Four

Final checks & presentation

Before your piece is returned, it undergoes several checks to ensure the chamber is securely sealed, the jewellery is structurally sound, the finish is smooth and flawless, and any engraving is clear and accurate.

Your completed piece is then presented in an elegant package containing:

  • A lined presentation box and storage pouch
  • A polishing cloth and certificate of authenticity
  • Full care instructions
  • Any unused ashes or hair, carefully returned and clearly labelled

Every detail is intentional. Every part of the experience is dignified.

Elegant, dignified packaging
A finished piece of memorial jewellery being handed to a customer at the showroom counter

Step Five

Collection or delivery

You choose whichever feels right for you.

Collect from the showroom

A personal, comforting moment that many families treasure.

Tracked home delivery

Discreet, secure and fully insured, delivered to your door.

Tracked & fully insured

How long does it take?

Most pieces are ready within 3 to 4 weeks

Counted from the moment we have everything we need. If you have a meaningful date, an anniversary, a birthday or a memorial, tell us and we will always try our very best to help.

The Devall & Son team at their Nuneaton showroom

You are never alone in the process

We know this is emotional. We know it is not something you do lightly. At every stage, whether you need clarity, reassurance or simply someone to talk you through the next step, we are here.

Phone, email, message or visit in person. Whatever you need, whenever you need it. Choosing memorial jewellery is an act of love, and our role is to make the process gentle, safe and steady, a moment of peace in the middle of everything else.

What you can expect from us

Clear communication

Updates at every stage, with no chasing required.

Gentle guidance

Every question answered patiently and without pressure.

Secure handling

Ashes logged, labelled and protected at all times.

Skilled craftsmanship

Handcrafted by skilled jewellers with real care.

Dignified presentation

Beautiful packaging that honours the moment.

Ongoing support

We are here long after your order arrives.

Your questions, answered honestly

The questions families ask us most often as they begin the process.

No. You never need to post ashes if you do not feel comfortable doing so. You can bring a small amount of ashes or hair to our Nuneaton showroom and we will fill and seal your jewellery on site. If you do prefer to send them, we provide a secure tracked kit with tamper-proof sealing.

Only a tiny amount. For ashes, around half a teaspoon is enough for most pieces. For hair, a small lock about the width of a pencil is all we need. Any unused ashes are always returned to you safely and clearly labelled.

From the moment ashes or hair arrive with us, everything is labelled immediately, stored in a secure dedicated area and handled individually. We follow a strict chain-of-custody process so your loved one’s remains are treated with the utmost care and respect at every stage.

Yes, and it is one of the main reasons families choose us. Our showroom in Nuneaton is a calm, private space where you can see every piece, try them on, compare sizes and metals, and take as long as you need with absolutely no pressure.

That is completely fine. Visit the showroom, browse online, or call us simply to talk things through. There is no pressure and no expectation. We are happy to help whenever the time feels right for you.

Most pieces are ready within 3 to 4 weeks from the moment we have everything we need. We keep you updated throughout, so you always know exactly where things stand. If you have a meaningful date, let us know and we will do our best to help.

Our secure postal kit makes it simple. Everything is tracked at every stage, and we notify you the moment your parcel arrives safely. You can also call or email us at any point and we will guide you through each step personally.

The Devall & Son memorial jewellery showroom in Nuneaton

Ready to take the first step?

Whether you would like to visit us, browse from home, or simply ask a question, we are here to help you at your own pace.

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